Plumbing FAQ

Plumbing can be confusing for someone who does not know the business like the back of their hand. Here are some of the most frequently asked questions about plumbing.

General Plumbing Questions

Q. What is the white build up on my showerhead, and how can I get rid of it?

A. The white substance that you see is actually mineral deposits from the water. The best way to remove the mineral deposits is to put a cup of vinegar in a plastic bag and place it around the showerhead overnight. In the morning, remove the bag and scrub the mineral deposit off with a toothbrush.

Q. Why is my toilet filling up every ten minutes or so?

A. This is usually an indication that the flush valve in the tank of your toilet is not sealed properly. This could be a simple issue like the lift chain being tangled, or it could be the result of the flapper being faulty.

Q. How do I get more hot water from my hot water heater?

A. If you are not getting enough hot water, make sure to check the temperature gauge to make sure it is not set too low. If that does not produce more hot water, the thermostat or the heating element could be faulty.

Q. Why is my electric hot water heater not producing hot water?

A. The high temperature cut off may have been tripped. If this did occur it needs to be manually reset. If hot water still is not available, the heating element or the thermostat could need to be replaced.

Q. Why is my gas hot water heater not producing hot water?

A. The pilot light may have gone out, or the thermocouple or gas valve may need to be replaced.

Q. How can I fix the water pressure at my kitchen sink?

A. Try removing the faucet aerator and cleaning it. The faucet aerator is designed to diffuse the water and prevent splashing, but it often collects debris over time.

Q. Why does my water smell like rotten eggs?

A. The rotten egg smell could be the anode rod in your water heater. The entire purpose of these rods is to slowly corrode away. Sometimes chemicals in certain water supplies let off an undesirable odor, in these situations, change the rod to aluminum.

Q. What causes my pipes to rattle?

A. Pipes that rattle and make a lot of noise are usually the result of water lines that have not been properly secured.

Tankless Water Heater Questions

Q. What temperature should a be set at?

A. The temperature setting will vary based on your specific wants and needs, which a specialist at can assist you with.

Q. Will a tankless hot water heater result in instant hot water?

A. Tankless water heaters offer an endless supply of hot water as well as instant hot water if you have a recirculation system in place.

Q. Where should I have my installed?

A. A conventional water heater is at least five feet tall; however, a is less than a third of that so they can be installed just about anywhere in your home.

Q. Can I install a myself?

A. Self installation is not the best idea. If it’s done improperly, your warranty will be voided and it could possibly harm you or your family. will be happy to help you with any installation needs.

Q. Does having a make me eligible for a tax credit?

A. Absolutely! One of the greatest benefits of owning a is that the federal government is issuing tax credits of 30%. In addition, homeowners can receive up to $300 in manufacturer rebates when they replace their old, inefficient tank style water heaters.
Drain Cleaning and Inspection Questions

Q. What’s a main line sewer clean out?

A. The main line sewer clean out is a pipe that protrudes from the ground, usually within 2 to 4 feet of the edge of the foundation. This clean out pipe leads directly into the main sewer line and is used to unstop a clogged sewer.

Q. What is the best way to unclog a sink or a bathtub?

A. One of the best ways to keep a sink or bathtub from being clogged is to make sure that the drain is not clogged with pieces of hair or soap. If the problem is more serious, the professionals at will be happy to help figure out the issue.

Q. What is the proper way to plunge a bathtub?

A. A bathtub drain is difficult to clear, especially if your tub has a trip lever. The best way to use a plunger in a bathtub is to be fast and forceful but often times you will need something stronger like a snake or a professional plumber.

Q. How do I unclog my toilet?

A. Before plunging away, turn off the toilet’s water shut-off valve to prevent accidental flushes and overflow. Once you have the water turned off, you are ready to unclog the toilet. Use a fair amount of pressure, and the clog should eventually break.

Q. What can be done about slow draining pipes?

A. A video camera pipe inspection can help a plumbing professional visually inspect underground sewer lines in order to determine the condition inside the pipes.

Well System Questions

Q. What is a water well?

A. A well is an opening in the ground designed to extract and use ground water.

Q. What should I do if I have no water?

A. Check your circuit box to see if a fuse is blown or a breaker is tripped. If replacing the fuse or resetting the breaker does not solve the issue, call a professional plumber.

Q. Why do I need to test my well water?

A. The only way to assure that the water is safe for you and your family to drink and bathe in is to get it tested. Bacteria and impurities cannot be seen with the naked eye.

Q. What is the steel pipe sticking out of the ground near my well?

A. The board of health requires all wells to have a casing to seal off possible contaminants and prevent ground water runoff from entering the well.

Q. What is the purpose of a well storage tank?

A. Pumps are not designed to run continuously. The well storage tank comes into play each time you use a faucet or flush a toilet. The pressure in the tank determines when the pump needs to turn on.

Water Conditioning Questions

Q. What is hard water?

A. Hard water is water that contains dissolved hardened minerals such as calcium, manganese, and magnesium above one GPG.

Q. Why should hard water concern me?

A. When it comes to bathing, washing dishes, washing clothes, shaving, and washing your car, hard water requires twice as much soap and it can damage items by leaving soap scum behind.

Q. Why does my water conditioner make my skin feel “slimy”?

A. It actually doesn’t. Since the hardness minerals are removed from your water, soap no longer leaves behind soap scum. That “slimy” feeling is your natural body oil without the soap scum.

Q. Will any water softener properly treat my water?

A. We highly recommend testing your water before purchasing any water treatment system, so you can choose a system and a filter designed to effectively treat you specific water problem.

Q. Can bacteria really be growing in my water system?

A. Iron and sulfur can enter your plumbing, which can cause bacteria to flourish. Once introduced, it usually remains and multiplies, resulting in unwanted odors and stains.